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Why do I need an Autodiscover Record?

In order for Exchange 2007/2010/2013 and Outlook 2007/2010/2013 to function properly(auto-configure with just the username & password), you must have a DNS record(Cname) set up for your domain name which points to the SkySphere Autodiscover server. When complete, it will look like this:
Cname <Points To>

You need to set up the Autodiscover record for your domain name to have the following features:
  • Outlook 2007/2010/2013 setup using Autodiscovery
  • Outlook 2011 for Mac and Entourage EWS setup using Autodiscovery
  • Free/Busy information in your calendar
  • Out of office auto response messages setup in Outlook.
    Note: Without the Autodiscover record you can use Outlook Web Access to set up automatic replies.
  • Proper syncing of Offline Address Book
  • Folder Sharing with sending out the Sharing invitation.

You will need to contact your DNS Server System Administrator (or DNS provider) to set up the record:
Here you can find instructions on setting up a CNAME record for common DNS providers:
Important note: Due to the distributed nature of DNS, the CNAME record you create following the instructions in this article may take up to 72 hours to propagate across the Internet. You will be able to take advantage of the AutoConnect feature only when DNS changes have fully propagated. If you do not know how to check that, just wait a few hours and then try to configure a new Outlook 2007/2010/2013/2011 or Entourage EWS profile using this feature.

You can check if the record is set up and working by the following means:
  • When you have added the CNAME for you can look it up, for instance, using MxToolbox to make sure you set it up correctly: